Concentrix Bulgaria is looking for Customer Advisors to join the team of the world’s biggest car hire booking service, Rentalcars.com. You’ll be the ultimate “help” to Rentalcars’ customers
– so you’ll need to be curious, creative and capable of critical thinking.
Our ideal candidate
- Is able to communicate freely in English
- Is passionate for providing the best customer service
- Takes ownership of their work and multi-tasks well
- Is a problem solver and is able to flex to different customer profiles
- Deliver a high level of customer service by:
- Using empathy/positive language when answering questions while they’re browsing our website.
- Helping each customer find their ideal car.
- Spotting opportunities to provide information that your customer may require at a later stage.
- Dealing with requests between booking and pick-up.
- Conducting post-travel investigations after the rental has finished.
- Consistently create encouraging experiences for our customers, whether they’re booking online/over the phone.
What’s in it for you
- Competitive salary
- A bright, modern and exciting place to work, with excellent staff facilities
- Performance related pay
- Voluntary Medical plan
- Transportation allowance
- Life insurance
- Annual reward and recognition events
- Holiday pay
- Team and Concentrix events
- Relocation package