If you speak German and English and would like to relocate to Bulgaria we can offer you an exciting job opportunity on a customer service role in a big multinational company!
Concentrix Bulgaria is looking for Customer Advisors to join the Concentrix family!
Our ideal candidate
- Is able to communicate freely in German with working level of English
- Is passionate about providing the best customer service
- Takes ownership of work and multi-tasks well
- Is a problem solver and is able to flex to different customer profiles
Deliver a high level of customer service by:
- Handle product or service issues by clarifying the customer’s cases via phone, email, mail or social media and deal with them promptly, efficiently and with empathy to ensure a positive experience and satisfaction for our customers;
- Provide accurate, valid and complete information by using the right methods/tools and appropriate solutions and alternatives within the time limits;
- Build sustainable relationships and trust with customer accounts through open and interactive communication;
- Keep records of customer interactions, process customer accounts and file documents;
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience;
- Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
What we can offer you?
We provide a clear path to career development and offer support, advice, and coaching every step of the way.
Our benefits include:
- Competitive salary;
- Relocation support*
- A bright, modern, and exciting place to work, with excellent staff facilities;
- Voluntary Medical plan;
- Life insurance;
- Transportation allowance;
- Annual reward and recognition events, teambuilding and Concentrix events.
*For the convenience of applicants outside Bulgaria we can offer our Relocation support! We have a dedicated Relocation advisor that will support you on the process. Our package
- 7 nights in a city center hotel
- Reimbursement of travel expenses up to 250 EUR
- Advance payment of 540 EUR
- Support in finding an apartment, opening a bank account and getting a Bulgarian number
- For more information, you can visit our Relocation website http://sandbox.cnx.bg/ and Concentrix Bulgaria Relocation group https://www.facebook.com/groups/728023023922534/?fref=ts