Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For our campaign – the world famous brand Lexmark, we are looking for positive and enthusiastic German Speaking Technical Support Agent for Lexmark.
Your Tasks:
- Communicate via telephone and mail with existing customers in order to solve their technical issues
- Give information about the product to existing customers via phone and chat
- Transfer more difficult inquiries to higher level if necessary
- Chore of gaining information about what customers expect/want from the client and e.g. identifying customer satisfaction
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
- Inform the management of any scope changes, or new support needs arisen.
Your skills:
- You are fluent in German
- Good command of English
- Excellent communication skills
- Good numerical and verbal reasoning skills
- Adequate technical skills
- Excellent MS Office Professional skills
How To Apply
In case you are interested in this position please send us forward your CV at alina.tasheva@sitel.com!
