We are looking for sales travel agents for the world’s largest online travel company!
You will be expected to:
- Be more than just an order taker, be an ambassador for our client.
- Use your skills and knowledge to help customers book their perfect trip while considering product specifications, availability and individual preferences.
- Provide excellent customer service through telephone, e-mail, chat and all relevant media in timely and accurate manner
- Take care of our customer – track, follow-up and resolve customer’s outstanding issues effectively.
- Contact new and existing customers to discuss their needs and to explain how specific products and services can meet these needs.
Our perfect candidate:
- Has at least six months of customer care experience in a travel agency, airline, hotel, car rental, or hospitality / leisure industry
- Understands the importance of a positive end-to-end Customer Experience
- Loves talking on the phone Is familiar with sales techniques including overcoming objections
- Has a warm and friendly attitude and pleasant tone of voice
- Can multi-task like a true professional
- Knows how to use a computer and keyboard like an expert
- Amadeus system experience is an advantage
This is an operation with shift schedules including weekend shifts (Mo-Su 10-22)
Why to work for Concentrix?
We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:
- Competitive salary
- Various career development opportunities
- A bright, modern and exciting place to work, with excellent staff facilities
- Performance related pay
- Voluntary Medical plan
- Life insurance
- Annual reward and recognition events
- Holiday pay
- Team and Concentrix events
*For the convenience of applicants outside Bulgaria we can offer our Relocation support! We have a dedicated Relocation advisor that will support you on the process. Our package includes:
- 7 nights in a city center hotel
- Reimbursement of travel expenses up to 250 EUR
- Advance payment of 540 EUR
- Support in finding an apartment, opening a bank account and getting a Bulgarian number
- For more information, you can visit our Relocation website http://sandbox.cnx.bg/ and Concentrix Bulgaria Relocation group https://www.facebook.com/groups/728023023922534/?fref=ts
Who is Concentrix?
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.